OTA provides a number of different options in order to empower you the customer with choices to suit your delivery needs. OTA now provides a VIP order processing that can be utilised for businesses small to large, government and educational institutions as well as consumers.
What is VIP Order Processing?
At OTA we understand when purchasing a product you want it yesterday, we know, we are the same. That's why we implement a VIP Order Processing system to ensure that we get your product to you as fast as we possibly can. OTA uses a number of supplier warehouses based mainly along the east coast of Australia. We drop ship some orders from these warehouses we also warehouse are some products ourselves. In some cases with multiple items we may ship from two different locations.
Once an order is placed in VIP Order Processing system one of our OTA staff is contact you regarding your order. This one OTA customer service operator will personally follow you order through the system and processes your order ASAP. In most cases we can get your order shipped out same day to your location, if in stock. Depending on your location it is possible to receive your goods within 24 48hrs. This is a guide only but our friendly staff will contact you when the item is shipped and relay a tracking number to you as a part of using this service. They will also contact you if there are any problems, issue or delays.
VIP order processing should be used if you need an item or product urgently and you require the personal touch of one point of contact acting as your very own account manager.
Where does OTA deliver too?
OTA supplies products all over Australia. Although some parts of our county take products a little longer to get to we still endeavour to get your item to you as fast as we possibly can.
What is OTAs normal shipping policy?
Once an order is placed in our system the OTA staff is instantly notified of the purchase. We then proceed to follow your order through until a courier delivers the item to you. The following table identifies cut off times regarding purchasing through OTA. (OTA can only release products on cleared funds, unless prior arrangement is made, please review Payment Options). All deliveries need to be signed for and couriers only operate during normal working hours Monday - Friday.
| Order Times | Shipping Day |
|---|---|
| 24hrs 7 days a week | Usually Ships 24 48hrs (PayPal and Credit Card Payments) |
| Usually Ships 36 48hrs (BPay and EFT) | |
| Delivery 2 5 working days (depending on location) |
What is the Freight Cost?
The OTA web site automatically calculates the weight of your purchase and includes this to your total during the checkout process. Our delivery charges are low and for large order please contact us to organise a more accurate quote for delivery and also a delivery time.
OTA has a weight vs postcode freight matrix that is calculated in the shopping cart process. We do our best to keep prices on freight low and put research into different carries in order to try and provide the best service.
OTA at present do not use Australia Post due to cost and logistical constraints. We are looking into this for future development.
What if I have ordered multiple items and only some are in stock?
If you have ordered a number of items and not all products are not in stock you have a chance to Part Ship. Part Ship, when selected during the checkout process, will send you the products that are currently in stock and follow up with another delivery when the out of stock items are received by the warehouse. By selecting Part Ship you will be charged for each delivery that is conducted to fulfil your order.
